Privacy Policy

📝 1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information You Provide

When you interact with our website or make a purchase, you may provide us with personal information, including:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through our payment processor ClickBank)
• Account Information: Username, password, order history, preferences
• Communication Data: Information you provide when contacting customer support, feedback, reviews, testimonials
• Marketing Preferences: Email subscription preferences, consent for promotional communications

1.2 Information Collected Automatically

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, search terms
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction details from ClickBank
• Analytics Providers: Aggregate data about website traffic and user behavior
• Social Media Platforms: Information if you interact with us on social media
• Marketing Partners: Information from advertising networks and marketing platforms

⚙️ 2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders for MetaNail Complex Pro Serum
• Verify payment information and prevent fraudulent transactions
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, refunds, and customer support inquiries
• Maintain accurate transaction records as required by law

2.2 Customer Service and Support

• Respond to your questions, comments, and support requests
• Provide technical assistance and troubleshooting
• Resolve disputes and enforce our terms and conditions
• Follow up on customer satisfaction and gather feedback
• Process warranty claims and honor our 60-day money-back guarantee

2.3 Marketing and Communications

• Send promotional emails about new products, special offers, and discounts (with your consent)
• Personalize your experience and tailor content to your interests
• Conduct surveys, contests, and promotional campaigns
• Share educational content about nail health and wellness
• Provide product recommendations based on your purchase history

2.4 Website Improvement and Analytics

• Analyze website traffic, user behavior, and engagement patterns
• Test new features, functionality, and design improvements
• Optimize website performance, speed, and user experience
• Identify and fix technical issues and bugs
• Conduct research and statistical analysis to improve our products

2.5 Legal and Security Purposes

• Comply with legal obligations, regulations, and court orders
• Protect against fraud, unauthorized access, and security threats
• Enforce our terms of service, privacy policy, and other agreements
• Defend our legal rights and interests in litigation or investigations
• Maintain records as required by applicable laws and regulations

⚖️ 3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing. This will not affect the lawfulness of processing based on consent before its withdrawal.

🔗 4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment Processors: ClickBank for secure payment processing
• Shipping and Fulfillment: Logistics partners for product delivery
• Email Service Providers: Companies that help us send transactional and marketing emails
• Web Hosting and Infrastructure: Providers that host our website and store data
• Analytics and Marketing Tools: Services that help us understand user behavior and optimize marketing campaigns
• Customer Support Platforms: Tools that help us manage customer inquiries

These service providers are contractually obligated to protect your information and only use it for the specific purposes we authorize.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government investigations or law enforcement requests
• Protecting our rights, property, or safety, or that of our users or the public
• Enforcing our terms of service or other agreements
• Detecting, preventing, or addressing fraud, security, or technical issues

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This data may be used for research, analytics, marketing, or other purposes without restriction.

🔌 5. Third-Party Services

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

5.1 Payment Processing - ClickBank

All payments are processed securely through ClickBank, a trusted payment processor. ClickBank collects and processes payment information according to its own privacy policy. We do not store your complete credit card information on our servers. For more information, please review ClickBank's Privacy Policy.

5.2 Analytics Services

We use analytics services to understand how users interact with our website. These services may use cookies and similar technologies to collect information about your browsing behavior. You can opt out of analytics tracking through your browser settings or third-party opt-out tools.

5.3 Social Media Platforms

Our website may include social media features and widgets (e.g., Facebook, Twitter, Instagram). These features may collect your IP address, track pages you visit, and set cookies. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

🍪 6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and improve functionality. Learn more about cookies from the All About Cookies website.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies while allowing first-party cookies
• Block all cookies (this may affect website functionality)
• Receive notifications when cookies are set

To learn how to manage cookies in your browser, visit:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

6.4 Do Not Track (DNT)

Some browsers have a "Do Not Track" (DNT) feature that signals websites you visit that you do not want your online activity tracked. Currently, there is no industry standard for responding to DNT signals. We do not currently respond to DNT signals, but we provide you with choices regarding data collection through cookie settings.

🔒 7. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: Payment information is processed through ClickBank's PCI DSS-compliant platform
• Access Controls: We limit access to personal information to authorized personnel only
• Regular Security Audits: We conduct regular security assessments and vulnerability testing
• Data Backup: We maintain secure backups of data to prevent loss
• Employee Training: Our team is trained on data protection and security best practices
• Incident Response: We have procedures in place to respond to security incidents promptly

7.2 Your Responsibility

While we strive to protect your information, please note that:

• No method of transmission over the internet is 100% secure
• You are responsible for maintaining the confidentiality of your account password
• You should not share your account credentials with others
• You should log out of your account after use, especially on shared devices
• You should report any suspicious activity or security concerns immediately

📅 8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

8.2 Data Deletion

When we no longer need your personal information, we securely delete or anonymize it. You may also request deletion of your data by contacting us at [email protected], subject to legal and contractual obligations that may require us to retain certain information.

✅ 9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Rights Under GDPR (European Users)

If you are located in the EEA, UK, or Switzerland, you have the following rights under the GDPR:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain circumstances
• Right to Restriction of Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format and transfer it to another controller
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent for processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

9.2 Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal data we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal data)
• Right to Non-Discrimination: Exercise your privacy rights without facing discriminatory treatment

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"
• Include: Your name, email address, specific request, and proof of identity

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

👶 10. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.

10.1 COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible.

10.2 Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will work with you to address the situation promptly.

🌍 11. International Data Transfers

MetaNail Complex Pro is based in the United States. If you are accessing our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

11.1 Data Protection Standards

We ensure that international data transfers comply with applicable data protection laws by:

• Using Standard Contractual Clauses (SCCs) approved by the European Commission
• Ensuring our service providers implement appropriate safeguards for data protection
• Conducting data protection impact assessments for high-risk transfers
• Complying with the EU-U.S. Data Privacy Framework principles

11.2 Your Consent

By using our website and services, you consent to the transfer of your information to the United States and other countries that may have different data protection laws than your country of residence.

🔄 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically.

12.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Send an email notification to registered users (for significant changes)
• Obtain your consent where required by law

12.2 Your Continued Use

Your continued use of our website and services after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using our website and contact us to delete your account.

📧 13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

📚 Additional Privacy Resources

To learn more about privacy rights and data protection, visit these authoritative resources:

• Federal Trade Commission (FTC): Privacy and Security Guidance
• European Data Protection Board (EDPB): GDPR Guidelines
• California Attorney General: CCPA Information
• International Association of Privacy Professionals (IAPP): Privacy Resources
• Electronic Frontier Foundation (EFF): Privacy Rights
• National Cyber Security Centre: Online Safety Tips