We stand behind the quality and effectiveness of MetaNail Complex Pro Serum. Try it risk-free with our comprehensive 60-day satisfaction guarantee. If you're not completely satisfied, we'll refund your purchase—no questions asked.
✓ 100% Risk-Free PurchaseWe believe in the transformative power of MetaNail Complex Pro Serum. That's why we offer a full 60-day money-back guarantee on every purchase. Your satisfaction is our top priority, and we want you to feel confident in your decision to try our product. If for any reason you're not satisfied with your results, simply contact us for a full refund.
MetaNail Complex Pro offers a comprehensive 60-day money-back guarantee on all purchases made through our official website. This means you have a full two months to try the product and evaluate its effectiveness for your nail health needs.
What This Means for You: You can purchase MetaNail Complex Pro Serum with complete confidence, knowing that if the product doesn't meet your expectations, you can return it for a full refund within 60 days of your original purchase date.
We're so confident in the quality and effectiveness of our 20-in-1 natural formula that we're willing to let you try it risk-free. Our guarantee reflects our commitment to:
Our refund policy is truly "no questions asked." While we appreciate feedback to help improve our products and services, you are NOT required to provide detailed explanations or justifications for your return. Common reasons customers request refunds include:
Customer Testimonial: "I was hesitant to order at first, but the 60-day guarantee gave me the confidence to try it. The product worked amazingly well, but it's reassuring to know the company stands behind their guarantee!" - Jennifer M., verified customer
To qualify for our 60-day money-back guarantee, you must meet the following criteria:
| Requirement | Details |
|---|---|
| Purchase Date | Within 60 days of original purchase date (not shipping date) |
| Purchase Location | Product purchased directly from metanailcomplexpro.com |
| Order Verification | Valid order number or email confirmation from ClickBank |
| Bottle Condition | Both used and unused bottles are eligible for refund |
| Customer Status | First-time or returning customers (limit one refund per household per year) |
Our 60-day money-back guarantee covers:
This refund policy ONLY applies to purchases made directly through our official website. We cannot honor refunds for products purchased through:
Important Notice: We strongly advise purchasing only from our official website to ensure product authenticity, qualify for our guarantee, and receive proper customer support. Products from unauthorized sellers may be counterfeit, expired, or improperly stored.
To prevent abuse of our generous guarantee, we limit refunds to one per household address per 12-month period. This policy helps us:
Requesting a refund is simple and straightforward. Follow these easy steps:
Include your order number, purchase date, and the email address used for your order.
We'll send you a confirmation email with return shipping address and instructions within 24-48 hours.
Pack your bottles securely and ship to the provided return address. Keep your tracking number.
Once we receive your return, your refund will be processed within 5-10 business days.
To expedite your refund request, please include the following information in your email:
To: [email protected]
Subject: Refund Request - Order #123456789
Hello MetaNail Support Team,
I would like to request a refund for my recent purchase.
Order Number: 123456789
Purchase Date: January 1, 2026
Email: [email protected]
Name: John Smith
Please provide return shipping instructions.
Thank you!
Our customer support team processes refund requests promptly:
Follow these guidelines to ensure your return is processed smoothly:
Once you receive our return authorization email, ship your package to the address provided. DO NOT ship products before receiving return instructions, as unauthorized returns may not be processed.
Important: The return shipping address will be provided in your return authorization email. Do not ship products to our business mailing address or any address found on the website, as these returns may be delayed or undeliverable.
| Scenario | Who Pays Shipping? |
|---|---|
| Standard Refund Request | Customer pays return shipping |
| Defective or Damaged Product | We provide prepaid return label |
| Wrong Item Shipped | We provide prepaid return label |
| Order Processing Error | We provide prepaid return label |
We strongly recommend using a shipping method with tracking:
If your return is lost or damaged in transit:
Understanding the refund timeline helps set appropriate expectations. Here's what to expect at each stage:
You submit your refund request via email to our customer support team. You'll receive an automated confirmation that we've received your request.
Our team reviews your request and sends return authorization with shipping instructions within 24-48 business hours.
You ship the product back to our return facility. Transit time varies based on your location and shipping method chosen (typically 5-10 business days).
Our warehouse receives your return and logs it into our system. You'll receive email confirmation that we've received your return.
Once confirmed, we process your refund through ClickBank within 5-10 business days. You'll receive email confirmation when the refund is issued.
The refund appears in your account. The time varies by bank/card issuer (typically 5-10 business days after processing).
| Process Stage | Estimated Timeframe |
|---|---|
| Refund Request to Authorization | 24-48 hours (business days) |
| Return Shipping Transit | 5-10 business days (varies by location) |
| Return Processing | 2-3 business days upon receipt |
| Refund to ClickBank | 5-10 business days |
| Refund to Your Account | 5-10 business days (bank dependent) |
| Total Estimated Time | 3-6 weeks from initial request |
Checking Refund Status: You can check the status of your refund at any time by emailing us at [email protected] with your order number. We'll provide an update on where your return is in the process.
Refund appearance times vary by payment method:
Our 60-day money-back guarantee includes:
✓ REFUNDABLE ITEMS:
The following items are NOT covered by our refund guarantee:
✗ NON-REFUNDABLE ITEMS:
Certain situations receive special consideration:
Regarding free bonuses and gifts included with purchase:
Our 60-day money-back guarantee extends to international customers with the following considerations:
In addition to our 60-day guarantee, EU customers have additional protections under the EU Consumer Rights Directive:
UK customers are protected under the Consumer Rights Act 2015:
Protected under Australian Consumer Law:
To minimize costs and issues with international returns:
International Shipping Times: International returns typically take 2-4 weeks to reach our facility. Please allow 6-8 weeks total for complete refund processing on international orders.
Yes, absolutely! We encourage you to actually try the product. Our 60-day money-back guarantee covers both used and unused bottles. We want you to give MetaNail Complex Pro Serum a fair chance to work for you. If it doesn't meet your expectations after trying it, you can still return it for a full refund.
Yes, for a full refund, we request that you return all bottles from your order, including any used bottles. This policy applies to 3-bottle and 6-bottle packages. If you've only received one bottle from a multi-bottle order due to split shipping, please contact us to coordinate the return.
No problem! You can find your order number in: (1) Your original purchase confirmation email from ClickBank, (2) Your shipping confirmation email, or (3) Your ClickBank account if you created one. If you can't locate any of these, contact us with your name, email address, and approximate purchase date, and we'll help locate your order.
Our standard guarantee period is 60 days from purchase date. However, we understand that special circumstances arise. If you're slightly past the 60-day window, please contact us with your situation. While we can't guarantee approval for late returns, we review each case individually and may make exceptions for extenuating circumstances such as medical issues, extended vacations, or shipping delays.
No! We do not charge restocking fees. You'll receive a full refund of your product purchase price. The only costs you're responsible for are: (1) Return shipping to send the product back to us, and (2) Original shipping charges paid at purchase (which are standard practice in the industry and non-refundable unless the product was defective or we made an error).
You can track your refund status at any point in the process by emailing us at [email protected] with your order number. We'll provide information about: (1) Whether we've received your return, (2) Current processing status, (3) Expected refund date, and (4) Any issues that need to be resolved. You'll also receive automated email updates at key stages.
Currently, we only offer MetaNail Complex Pro Serum, so product exchanges aren't applicable. However, if you'd like to try a different quantity package (switching from 1-bottle to 3-bottle, for example), we can process your refund and you can place a new order. Alternatively, if there was an error in your order or you received a damaged product, we'll send a replacement at no additional cost.
Important: Our 60-day money-back guarantee only applies to purchases made directly from our official website (metanailcomplexpro.com). We cannot process refunds for products purchased through Amazon, eBay, retail stores, or other third-party sellers. These sellers are unauthorized distributors, and we cannot verify product authenticity or proper storage. For returns of third-party purchases, you must contact the seller directly and follow their return policy.
Digital bonuses (e-books, meal plans, guides) that have been downloaded are considered delivered and are non-refundable. However, this does not affect your ability to receive a full refund on the physical MetaNail Complex Pro Serum product itself. The digital bonuses are complimentary additions and their use doesn't impact your refund eligibility for the serum.
Our refund policy is designed as an all-or-nothing guarantee to prevent abuse and maintain fair pricing for all customers. For multi-bottle orders, we require return of all bottles for a full refund. Partial returns are not accepted except in cases where we shipped incorrect quantities or you received defective bottles. In those cases, contact us immediately for assistance.
Our dedicated customer support team is here to help with refunds, returns, and any questions about our policy:
MetaNail Complex Pro Customer Service
Email: [email protected]
Subject Line for Refunds: "Refund Request - [Your Order Number]"
Website: https://metanailcomplexpro.com
Response Time: 24-48 hours (business days)
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
(Emails received outside business hours will be processed the next business day)
Our customer service team is committed to providing:
To help us serve you faster, please have the following information ready:
For more information about MetaNail Complex Pro:
This Refund Policy is part of our complete Terms and Conditions. By making a purchase, you agree to both documents. In case of any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase governs your refund rights. We recommend reviewing this policy periodically for any updates.
Our refund policy complies with consumer protection laws including:
If you have a dispute regarding a refund that cannot be resolved through customer support, please refer to the Dispute Resolution section of our Terms and Conditions for information about arbitration and legal procedures.
Our Commitment: At MetaNail Complex Pro, we're committed to customer satisfaction. Our generous 60-day money-back guarantee reflects our confidence in our product and our dedication to your nail health journey. We want you to feel secure in your purchase decision and satisfied with your experience.
With our 60-day money-back guarantee, you have nothing to lose and healthier nails to gain. Order today with complete confidence knowing you're protected by our customer satisfaction commitment.